Client Success Manager

Core Responsibilities
Client Relationship Management

• Serve as primary client contact for active accounts once onboarding is complete.

• Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.

• Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to
  campaign outcomes.

• Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.

• Performance Strategy and Optimization Direction

• Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the
  Company).

• Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI
  strategy).

• Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting
  margin targets.

• Conduct campaign audits: highlight wins, uncover issues, recomme