Posted 1h ago•Remote job
Technical Support Specialist (L2/L3)
MiddleRemoteSalary undisclosed
Job Description
About the role:
Join Auditdata’s Customer Care team, the front line of our global support operation. When a test system will not start or a booking flow breaks, patients wait. Our job is to stop that happening, and to put it right quickly when it does.
This is a hands-on technical role with a live ticket queue, combined with direct ownership of a small portfolio of named accounts. You will be both the person who solves the hardest tickets and the person the customer meets every week to talk about them.
What you will do:
Technical Resolution (2nd Line Support):
Respond to customer inquiries in line with SLAs, providing accurate product and service information
Troubleshoot and resolve customer-reported issues across software and hardware
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
