About Authorium

Authorium’s customers are seasoned government executives, on the cutting edge and deeply committed to innovating complex, manual document processes such as procurement, budgeting, grants and more.

We are looking for an experienced Product Support Specialist to troubleshoot and resolve issues affecting customers’ use of the Authorium platform. In this role, you'll help ensure government agencies can deliver critical services effectively while advancing their operational innovation.

What You’ll Do

• Customer Support Excellence: Break down complex customer questions into manageable pieces, dive into the Authorium platform to find the answers to those questions, and craft concise and friendly responses.

• Product Enablement: Work with our Product, Engineering, and Education teams to ensure our product documentation and examples are up-to-date and accurate.

• Feedback Aggregation: Collect user feedback and turn it into actionable next steps for Product & Engineering

• Incident Support: Participate in regular rotations for weekday and on-call coverage, providing emergency support to enterprise customers