Guest Services Coordinator

Guest Services Coordinator

Status: Part Time

Schedule: Monday-Friday 2pm-7pm

Location: Health Services of Rogue Valley

Apply at www.TeamAvamere.com

Job Summary

A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility. 

Essential Duties and Job Responsibilities

• Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
• Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
• Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
• Conducting facility tours for prospective residents and their families.
• Facilitating introductions to caregivers and other departments.
• Conducting post-admission satisfaction surveys and addressing initial questions or c