Customer Success Manager

About the position:  

The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.   

Key responsibilities: 

• Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction 

• Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers 

• Solving customer problems through active product fit analysis and alignment to business needs 

• Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data