Project Support Engineer (Nightshift)

About the position:

As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations. This role is for someone who values agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you! 

Specific responsibilities include, but are not limited to:

1. First-Level Customer Support

• Receive and respond to support requests through email, ticketing systems, chat, or phone.
• Act as the first point of contact for users experiencing technical issues.
• Acknowledge requests promptly and set appropriate expectations.
• Maintain professional, courteous,