Senior Capacity Planning Analyst
Overview
We’re seeking a strategic and analytical Senior Process Capacity Planning Analyst to partner with Financial Planning & Analysis, Data Analytics, Workforce Management, HR, and Operations Leaders. In this role, you will develop mature capacity and business planning models, provide actionable insights, and help ensure optimal resource levels across multiple lines of business. You will work collaboratively in a multi-disciplinary Center of Excellence and support critical operational and strategic decision-making.
What You’ll Do
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Develop and maintain comprehensive business scenario models to support cost reduction, efficiency, quality, and revenue objectives.
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Identify opportunities and create business plans to achieve financial, customer, and risk goals.
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Build and maintain capacity models, partnering with Operations, HR, and Finance leadership to guide critical business decisions.
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Contribute to monthly operating reviews for senior leadership to ensure awareness of capacity and performance across Indexing, Intake, and Utility Operations.
