Membership Ambassador (Sales)

About the Company

Our client is a Hong Kong-headquartered hospitality technology and services company with operations across Asia Pacific.

Since 2003, the company has partnered with leading 4–5 star hotels to design and manage loyalty, rewards, membership, and local guest engagement programs. Its portfolio currently includes approximately 20 hotel membership programs, with continued expansion across markets including Tokyo, Manila, and Saipan.

The company combines technology and hospitality expertise to help hotels strengthen relationships with their most valuable local guests and deliver a more engaging membership experience.

About the Role

We are looking for a Membership Ambassador to drive membership enrolment, engagement, and guest satisfaction at one of our partner hotels in Tokyo.

This is a highly customer-facing and sales-oriented role, working closely with the hotel's F&B team while reporting directly to the company's Senior Management Team.

You will be responsible for increasing awareness and adoption of the hotel's membership program, onboarding new members, and ensuring existing members receive a consistently positive experience.

Key Responsibilities

• Drive new member enrolment through proactive engagement with hotel guests and F&B customers.
• Promote the membership program and maximise its visibility across the hotel.
• Welcome and onboard new members, explaining members