Director of Global Support
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
Why This Role Now
Our Client Success team is consistently one of the highest-rated parts of the Awardco experience because we don’t just support clients; we partner with them. As we scale globally and bring AI capabilities deeper into the user experience, we’re building a faster, smarter, AI-agent-augmented support model, and this leader owns that journey end to end. Just as critical is knowing where automation should stop: pinpointing the moments where human judgment, empathy, and connection still create the most value, and protecting those touchpoints so efficiency never detracts from the customer experience or satisfaction. You’ll step into a global support organization spanning chat, email, and phone, a modern Salesforce-based service stack, and an active mandate to raise the bar on responsiveness, resolution, and customer experience worldwide.<
