Knowledge Base Team Lead
Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.
Who We Are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Let's talk about the cool stuff you'll do at Axi!
As Knowledge Base Team Leader, you'll lead the development, quality, and performance of Axi's knowledge base, helping clients and Customer Service teams find accurate answers quickly and consistently. You'll combine content expertise, analytics, and people leadership to understand why knowledge isn't working as expected and turn those insights into measurable improvements.
You'll play an important role in strengthening our chatbot and self-service experience, improving knowledge governance, and ensuring our content supports both human agents and AI-powered tools.
