Technical Manager
The Role in Short
We are looking for a qualified Technical Manager to oversee and own the operational health of a portfolio of customer accounts. As part of the One Support Team, you will work with the VP of Technology and Sr Technical Director to ensure customers achieve continuous success and platform stability after their initial digital transformation rollout.
You are the definitive technical contact and trusted advisor to our customers throughout their post-implementation lifecycle with the Backbase platform. As a Technical Manager, you must be a tech-savvy professional capable of translating complex operational details and root-cause analyses to a non-technical audience. You can navigate deep technical troubleshooting sessions with developers just as confidently as you can present operational metrics in a boardroom with a CIO. You will leverage your technical, product, and business expertise to drive product adoption, ensure seamless post-go-live support, and build lasting customer relationships.
Meet the Job
- Use your technical troubleshooting expertise to define and drive our clients’ long-term technical support and operational strategy.
- Address all complex, post-live product queries and escalations in a timely manner, engaging the necess
