Branch Manager / Baghdad

Job Purpose

To manage and oversee all branch banking, business development, operational, and customer service activities, covering Corporate, Retail, and Foreign Remittance services, while ensuring business growth, operational efficiency, regulatory compliance, and high-quality customer service.

Requirements

Key Responsibilities

• Manage the day-to-day operations of the branch and ensure efficient delivery of banking services.
• Develop and execute branch business plans to achieve financial, sales, and growth targets.
• Grow the branch’s Corporate and Retail customer base and strengthen relationships with key clients.
• Oversee corporate and retail banking products, accounts, deposits, financing, and other banking services.
• Supervise inbound and outbound foreign remittance activities and ensure accurate and timely processing.
• Ensure compliance with applicable banking regulations, internal policies, KYC, AML/CFT, sanctions, and regulatory requirements.
• Monitor branch performance, profitability, revenue, expenses, and key performance indicators.
• Ensure effective implementation of internal controls and appropriate management of operational and financial risks.
• Lead, supervise, and develop branch staff and ensure effective allocation of responsibilities.
• Monitor employee performance and promote a strong culture of customer service, compliance, and accountabi