Concierge

Summary: Performs all functions of receiving calls, clients, vendors, and deliveries and directs them to the appropriate individual(s) within the firm according to established policies and procedures. Maintains contact with attorneys, staff, and clients and observes confidentiality of clients and firm matters. Employees must perform all duties with minimal supervision. Has the ability to be flexible with the working schedule from Monday through Friday, 7:30 AM to 5:30 PM.

Key Responsibilities:

• Serves as part-time concierge for up to twenty hours per week at the Indianapolis office.

• Operates a multi-line phone system and directs incoming, outgoing, and internal calls and voicemail.

• Greets clients and visitors to the office and ensures proper access clearance and routing per Firm policies, notifying the supervisor of any problematic situations.

• Offers guests beverages. Check meeting room schedules to ensure the appropriate setup is in place when necessary.

• Escorts guests to their destination (Conference Center, Event Hall, VAO, and Meeting Room).

• Manages guest requests by making necessary arrangements with appropriate ser