Growth Retention Lead
About Base
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
As part of our Member Experience team, you will play a vital role to help our members stay with Base for the long haul - strengthening loyalty at every stage of their journey from onboarding to renewal. You'll build the systems, automations, and workflows that catch and address risk before it ever materializes – and work directly with members at the highest risk of churning. This role blends product and process thinking with hands-on member facing work. You will use data, creative problem-solving, and clear communication to reduce churn at scale, not just member by member.
What You’ll Do
Retention Detection and Handling – Design and build the tools, triggers, and workflows that flag at-risk members early and intervene automatically, reducing how often issues require manual outreach.
