Member Experience, Strategy and Operations
About Base
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
Members trust Base to keep their lights on and their bills low. Our job in Member Experience is to make sure we deliver on this across onboarding, billing, support, the app, and what happens when something goes wrong. You'll identify the biggest needle movers for systemic improvement, and then go make the improvements.
What you’ll do
Take on projects across the member experience, potentially including product, comms, retention, payments, fraud prevention, and frontline support operations. You’ll choose the ones that matter most based on data and member feedback.
Find the root causes behind recurring pain points and fix them. That might be a process change, a tooling update, clearer messaging, or a conversation with Engineering to build a fix.
Build the analysis, dashboa
