Senior Manager, Field Quality
About Base
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
We're looking for a Senior Manager of Field Quality to own what happens after hardware ships. You'll lead the team that watches fleet health, triages returns, finds root cause, and drives fixes into design and into our supply base.
This is the feedback half of the loop. Reliability test tells us what we think will break. The field tells us what actually breaks — usually in a way the test protocol didn't anticipate. Your job is to see it early, sort out what matters, and get it fixed.
You'll build the team as the fleet scales from thousands of units to hundreds of thousands.
What You'll Do
Own fleet return rate. Set targets, report the real numbers, and be accountable when a failure mode starts trending.
Lead and grow th
