Operations Team Lead - German-speaking (In-House / Swiss Market)
Are you a resilient leader who thrives on bringing structure, stability, and energy to an operational team? Are you tired of the rigid, metric-obsessed BPO world and ready to take real ownership?
We are Batgroup, a Swiss scale-up with an in-house Customer Experience hub in Lisbon. We are not an outsourcing agency. When you join us, you work directly for our brand, leading a core team that directly supports our clients and dedicated cleaning professionals across the Swiss market.
We are looking for a firm, empathetic, and hands-on Operations Team Lead to stabilize, mentor, and grow our German-speaking team in Lisbon.
The Opportunity
As our Operations Team Lead (German-speaking), you will oversee our German-language operations dedicated exclusively to the Swiss market. You will inherit a fast-paced environment where complex logistics, shift planning, and ad-hoc problem-solving happen daily.
You won't just sit behind a dashboard managing abstract metrics, you will be on the floor at our Lisbon hub, actively managing attendance, optimizing daily dispatch schedules, coaching agents, and establishing a strong culture of accountability, trust, and Swiss-quality service.
Our Offer
- Stability & Trust: A permanent Portuguese employment contract from Day 1 with a competitive base salary and performance/
