Collections Lifecycle Manager

The mission:

At Baubap, we believe financial products should create freedom, not fear. That belief extends to every interaction we have with our customers, especially when they fall behind on payments. Unlike traditional lenders, we have never built a conventional collections operation based on pressure, harassment, or intimidation. We believe people deserve dignity regardless of their financial situation. We are looking for our very first Collections Lifecycle Manager: someone capable of designing an entirely new approach to overdue loan recovery.

This role is not about building a call center. It is about building intelligent recovery journeys, empathetic communications, predictive systems, incentives, and experiences that help customers recover while preserving trust. We are looking for someone who deeply understands collections but who is also excited to challenge almost everything about how collections are traditionally done.

 

The expected outcome:

You will own the full overdue customer lifecycle at Baubap.

This includes designing:

• Recovery journeys across channels and delinquency stages
• Messaging strategies, tone of voice, and customer communication frameworks
• Behavioral i