Director, Patient Satisfaction

Proximity to Pennsauken, NJ preferred.

POSITION SUMMARY: 

The Director of Patient Satisfaction leads a team of employees who are responsible for the development, implementation and management of the company’s patient satisfaction process and oversight of quarterly survey administration, reporting and Action Planning. It is a management level, professional track position that will offer training and continuing education to support a career in leadership.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree.
• Minimum five (5) years managerial experience.
• Experience in patient/customer satisfaction survey development and statistical modeling.
• Capable of leading the team’s performance.
• Experience supervising employees at various levels.
• Able to work independently, motivate and be self-motivated, flexible, versatile, and creative.
• Possesses problem solving ability, leadership skills and be able to foster interpersonal relationships.
• Able to write reports, business correspondence and procedure manua