Posted 3h ago•Bethesda, Maryland
User Engagement Support Analyst
MiddleOn-site (Bethesda)Salary undisclosed
Job Description
Overview
Black Canyon Consulting (BCC) is seeking a Scientific User Engagement Expert to support NLM external UMLS user-engagement activities designed to understand user use cases, needs, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity. The position provides execution and analytical support to the User Engagement Lead and helps document how UMLS and related Health Data Standards are used across the broader Health IT ecosystem.
If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!
Responsibilities
- Support recruitment and coordination of external UMLS users and other participants, including outreach, scheduling, confirmations, and follow-up.
- Assist with preparation and facilitation of interviews, listening sessions, and other user-engagement activities.
- Capture accurate notes and document use cases, user feedback, needs, dependencies, challenges, and follow-up questions.
- Organize and analyze engagement findings and assist in synthesizing recurring themes, patterns, and potential opportunities for improvement or modernization.
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