Quality Assurance Specialist

IN A NUTSHELL…

Since we launched with six wallets over 15 years ago, we now release around 50 new products a year, and the complexity of getting those products right has grown with us. Our Production team is at the heart of that work, and we're looking for a Quality Assurance Specialist who sweats the details (so our customers never have to).

Reporting to our Inbound Supply Chain Manager, you'll own our quality control and assurance process end-to-end. You'll run inspections from pre-production through to pre-shipment release, raise and manage NCRs and corrective action plans through to resolution, and coordinate third-party inspections. You'll be a day-to-day point of contact for supplier quality matters, working closely with remote QA at our overseas manufacturer sites, and keeping our quality processes and documentation accurate within our system.

This isn't a flag-and-move-on role. You'll dig into the production & quality handbook, supplier data and factory processes, getting to the bottom of issues. You'll track quality KPIs, spot trends, and bring forward improvement proposals. As you build depth in how we work, you'll take on more of the quality framework yourself and have real input into the systems that underpin everything we do.

If you bring a sharp eye for detail, solid technical grounding in quality assurance, ex