Ground Operations Supervisor

Beond is seeking a Ground Operations Supervisor to join our Operations Control Centre (OCC) in Malé. From OCC, you will oversee and coordinate Beond's ground operations at our outstations remotely, ensuring safe, compliant and efficient aircraft turnarounds.

This role provides continuous remote supervision of outsourced ground handling activities, with a focus on turnaround control, service provider oversight and on time performance (OTP). You will liaise with internal stakeholders and external partners to manage day of operations, address irregularities and support consistent operational performance and passenger experience at our outstations. You will report to the Head of Ground Operations.

Responsibilities:

• Provide remote supervision and coordination of aircraft turnarounds at outstations from OCC, ensuring safe, compliant and timely ground operations.
• Oversee outsourced ground handling services, including ramp activities, aircraft servicing, fuelling coordination, load control and baggage handling.
• Act as the primary operational interface between the ground handling agent, flight crew and OCC during ground time.
• Monitor ground operations performance and actively manage delays, with particular focus on turnaround milestones and OTP improvement.
• Ensure passenger handling processes support a consistent and professional experience from check in through boarding, in coordination with the handling agent.
• Liais