Client Service Manager

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships with both internal and external clients, with a high level of service.  The Client Service Manager requires strong analytical skills to ensure the accuracy of the client’s logistics requirements in a timely, professional, and positive manner.

Duties and Responsibilities

• Possess a natural tendency to organize and keep track of what is going on. Detailed oriented and can see things through to their conclusion.
• Proven ability to multitask with flawless attention to detail. Ability to prioritize for maximum efficiency. Strong problem-solving skills.
• Ability to work well under pressure in a fast-paced busy office/warehouse environment with shifting priorities while maintaining deadlines.
• Ability to see what is needed in advance and shows a sense of urgency.
• Prepare, analyze, and send daily reports.
• Coordinate and monitor warehouse inbound and outbound shipments, such as E-commerce, wholesale and retail. Working with appropriate parties to quickly resolve issues that delay timely processing and ensure orders are shipped within the expected windows.
• Monitor