VAS Supervisor

The Value-Added Services (VAS) Supervisor will lead and oversee the value-added services operations within our warehouse. You will be responsible for managing the VAS  associates team, coordinating value-added service activities, and ensuring the efficient execution of customized solutions for our clients.

Duties and Responsibilities

• Supervise, train, and mentor a team of VAS associates to deliver high-quality value-added services in accordance with client requirements and company standards.
• Assign tasks, set performance expectations, and provide ongoing feedback to ensure a motivated and productive team.
• Implement and enforce quality control measures to ensure VAS activities meet client specifications and adhere to established quality standards.
• Conduct regular inspections of completed value-added services to verify accuracy and conformity.
• Plan and organize value-added service tasks to meet client deadlines while optimizing productivity and resource utilization.
• Monitor workloads and allocate resources effectively to ensure smooth execution of VAS operations.
• Maintain accurate records of VAS activities, including work orders, production logs, and performance metrics.
• Generate and present regular reports on VAS efficiency, accuracy, and performance to management and clients.
• Serve as a primary point of contact for clients regarding VAS activities, addressing inqui