Lead Product Engineer, AI

About Bernard

Half of all appliance repair visits fail on the first trip. Wrong part. Wrong diagnosis. The homeowner waits another week. The company eats another truck roll. Multiply that across millions of service calls a year and you're looking at a broken layer of American infrastructure that nobody's talking about.

Bernard fixes this at the point of first contact. Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan. We don't just book the job. We solve it before the truck rolls. The result: first-visit fix rates go from 50% to 80%.

We're live with enterprise customers, growing fast, and building the operating system for field service from our office in NYC. Every hire here touches the product, the customer, and the trajectory of the company.


The Role

You own production systems that serve real customers today. This is software engineering at the intersection of classical systems and cutting-edge AI - multimodal agents, real-time voice infrastructure, intelligent retrieval, and mobile interfaces that field technicians actually use.

You will ship code that changes how a technician diagnoses a broken compressor, how a dispatcher in Chicago routes a truck, and how a parts distributor in Dallas predi