Customer Account Advisor, Telebet

Company Description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

Bring live sporting drama to life over the phone as a Customer Account Advisor, delivering exceptional experiences when the action is at its peak.

Telebet delivers around-the-clock support across high-profile sporting events. Within Telebet, Advisors manage live telephone wagering and account enquiries, ensuring precision, speed and clarity during peak sporting moments.

Advisors navigate specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols.

 Comprehensive training programmes build in-depth product knowledge and technical expertise to handle complex customer interactions with confidence.

Working 5 days over 7 with shifts across evenings and weekends.

Qualifications

• Confident and calm approach when making sound judgements in high-pressure scenarios
• Strong keyboard skills with fast, accurate data entry
• Sound knowledge of sports, fixtures and wagering markets
• Background in a contact centre or telephone-based customer service environment
• Ability to navigate multiple computer systems simultaneously
• Clear communication and active listening abilities 

Additional Information

• Process telephone bets accurately while managing general account queries
• Manage inbound customer calls efficiently using specialist telephony system Avaya
• Explain bet types and account features using comprehensive product knowledge
• Identify potential customer harm early to uphold responsible gambling commitments
• Escalate complex account issues and safer gambling concerns in line with established procedures
• Collaborate with colleagues and leaders to maintain exceptional service standards
• Adhere to regulatory requirements, security protocols and operational compliance standards

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.