Posted 6h ago•Buenos Aires
Customer Service Agent
MiddleOn-site (Buenos Aires)Salary undisclosed
Job Description
As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to deliver an outstanding customer experience
The Wow
This role is key in supporting customers across multiple channels while ensuring compliance with player safety, responsible gaming, and regulatory requirements
A taster of what you will be involved with:
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Support customers via email, live chat, and telephone in Spanish and English
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Work closely with the team to achieve high customer satisfaction and KPI targets.
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Manage and maintain customer accounts.Translate promotional content and customer surveys into the local language when required.
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Request, review, verify, and store customer documentation in line with regulatory requirements.Perform KYC checks, customer risk assessments, and monitor suspicious activity
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Follow company policies related to player safety, prot
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