Systems Administrator

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Supporting the team with a variety of internal IT projects 
• Deployment and management of security tools to end user devices
• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
• Conduct Portable Appliance Testing (PAT) on all releva