Assistant Chief Concierge

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Scope The Assistant Chief Concierge serves as an ambassador of The Hay-Adams and is responsible for curating exceptional, personalized, and memorable experiences for every guest. The Assistant Chief Concierge establishes the highest standards of luxury hospitality while ensuring flawless execution of Forbes Travel Guide Five Star and Leading Quality Assurance standards. This position requires a hospitality professional with extensive destination knowledge, leadership skills and a passion for service excellence. The Assistant Chief Concierge is entrusted with anticipating guest needs and fostering meaningful guest relationships. Essential Duties and Responsibilities Anticipate guest requests, preferences and needs through proactive communication across departments. Proactively deliver unexpected service, creating moments of delight. Create customized and one-of-a-kind guest experiences,