Housekeeping Supervisor - Courtyard Tysons Corner

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!  This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons', and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards.  Assist where necessary to ensure optimum service to guests  Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.   Responsibilities: Guest Service:  Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.  Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.     Safety/R