Management Trainee - Rooms Division

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. FRONT OFFICE (6 months) In the Front Office department the management trainee will get acquainted with the Concierge, PBX, Bell & Door staff as well as the Lobby Ambassador and all related tasks and duties. The management trainee will conduct the daily operations at the Front Desk along with the Duty Manager to ensure smooth communications and maximum guest satisfaction in accordance to the hotel’s standards of excellence. Further tasks include but are not limited to the following; acting as the main contact for guests and other hotel departments in the absence of the Duty Manager, ensuring efficient guest check in and check out, ensuring FD and PBX follows established policies and procedures, ensuring that guest complaints and problems are resolved satisfactory and in a timely fashion, guiding and training of new hires at the FD and PBX, assisting Front Office Manager in various projects (includi