PBX Operator

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Scope The PBX Operator is the communications hub of the Hotel. The PBX Operator answers all incoming calls in a professional and courteous manner, connecting callers with the appropriate extensions, taking messages where necessary. Essential Duties and Responsibilities1. The Hay Adams handbook, the department operation manual and hotel policies and procedures are part of this job description. 2. Answer all external calls to the hotel and connect the caller with their desired party. Provide all callers with information that may be requested with regards to the hotel. 3. Answer all internal calls and assists the guest in any way they need. 4. All tasks and duties must be performed within the guidelines set by standards of excellence, employee handbook and hotel policies and procedures. 5. Operator should be able to answer any questions with regards hotel information, including operating ho