Client Support Manager - 6-month contract

Client Support Manager – 6-month contract

We have an exciting opportunity for a Client Support Manager to join our team on a 6-month fixed-term contract, supporting the successful delivery of our high-profile Heathrow contract.

This is a varied and rewarding role, ideal for someone who enjoys building strong client relationships, analysing performance, coordinating operational activities and identifying opportunities for improvement.

Working closely with the Corporate Account Director, onsite operational teams and Commercial Finance, you'll play an important role in ensuring excellent service delivery, supporting recycling performance and maintaining strong relationships with our customer.

What you'll be doing

• Client & Contract Support: Support the day-to-day delivery of the Heathrow contract, acting as a key point of contact for routine queries and helping ensure a consistently high standard of service.
• Performance Reporting: Prepare and analyse contract performance reports, monitoring KPIs, service levels, operational trends and improvement opportunities.
• Operational Coordination: Work closely with onsite teams, internal departments and stakeholders to coordinate activities, resolve queries and support smooth contract delivery.
• Commercial & Financial Support: Monitor contract expenditure against budgets, identify variances and work with the Commercial Finance team to high