Contract Support Manager

Contract Support Manager

The Role

Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.

Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.

Key Responsibilities

• Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
• Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
• Implement controls and validation processes to prevent reporting errors and data inconsistencies.
• Maintain and develop the contract's performance reporting framework.
• Produce regular performance reports, dashboards and management information packs.
• Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
• Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
• Support the development and monitoring of conti