Control Room Team Leader
Control Room Team Leader
Stockport | £28,850 per annum | Monday to Friday | 7:00am – 3:00pm
A quick look at the role
The key function of this role is to support the day to day operation of the control room, ensuring that the team all aware of the importance they have in service delivery. As part of this they will undertake regular reviews of the outputs of the control room operators.
The role holder will be required to implement systems to ensure that performance targets are met and the operators work is at the required standard.
Ability to manage the workload taking into account the varying requirements of the service delivery and ensuring that the team are all fully aware of these changes/ timing requirements. This will involve team working closely with operations to enable delivery of the contract KPI’s.
Your core responsibilities
- Lead and develop the team: Oversee the day-to-day activities of Control Room Operatives, providing coaching, feedback and support to drive performance and development.
- Monitor health and safety: Ensure the effective use of CCTV systems to monitor safety and performance across waste collection vehicles and sites.
- Drive performance and quality: Review operational outputs, implement effective processes and ensure work meets required standards and performance targets.<
