Waste Management Executive

Waste Management Executive - Customer Service (South Oxfordshire Council Team)

£25,174 salary | Aylesbury (office-based) | Full-time, 40 hours per week

About the Role

Are you passionate about delivering great customer service and making a difference to the customer experience? Join Biffa as a Waste Management Executive, supporting our South Oxfordshire Council team.

You’ll be a key point of contact for customers, helping to resolve enquiries, provide accurate information and ensure every interaction is handled professionally and efficiently. Working as part of a friendly, energetic and supportive team, you’ll play an important role in maintaining high levels of customer satisfaction.

Core Responsibilities

• Deliver excellent customer service by handling customer enquiries professionally, providing clear information and ensuring a positive experience.
• Manage and resolve enquiries efficiently, taking ownership of customer issues and ensuring they are directed to the right teams where needed.
• Maintain accurate records by updating customer information and recording interactions with strong attention to detail.
• Communicate effectively with customers and colleagues to ensure enquiries are handled promptly and consistently.
• Stay calm under pressure