Customer Resolution Expert
About the company:
At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.
To support our continued growth and exciting plans, we’re looking for Customer Resolution Experts to join our Customer Service department to own customer complaint processes to ensure the best customer experience.
About the role
In this role, you will own your customer complaints and work to resolve them. You’ll be a self-motivated individual who is skilled in evaluating a range of evidence to reach a conclusion. Following your investigation, you’ll decide on the most appropriate course of action to resolve the complaint ensuring a fair outcome is achieved for the consumer. You’ll be able to manage multiple cases and work to challenging timescales as well as provide feedback and recommendations to improve Bionics’ customer experience.
Our Customer Resolution Experts work hard to deliver a satisfactory conclusion for both the customer and Bionic, in accordance with complaint-handling procedures and regulations.
Day to Day responsibilities:
As the Customer Resolution Expert your key responsibilities will be:
- Investigation and re
