Service Desk Analyst

Job: Service Desk Analyst – 1st line 

Location: Corby – (On site) 

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. 

The role: 

We are looking for a Service Desk Analyst to join us in a fast-paced environment where innovative ideas and projects come to life.  

In the role of Service Desk Analyst, you'll be part of the Tech Ops Team, supporting approximately 70 users in our Corby office and providing remote support to a further 500+ users across the wider business. This is an on-site role, based in our Corby office with the occasional need to travel to our other offices (expenses covered) where required.  

You need to have an aptitude for technology, be a great problem solver and have a passion to learn and grow. A positive, proactive attitude and a genuine desire to learn are key to succeeding in this role. 

Day to day responsibilities: 

As the Service Desk Analyst your key responsibilities will be: 

• First line support to the business and proactive maintenance 
• Ensuring all incidents & requests are logged correctly &a