Onsite Help Desk Engineer - Level 1 ($30-$34/HR, Menlo Park, CA)
Onsite Level 1 Help Desk Engineer
Location: Menlo Park, California
Schedule: Monday–Friday, 9:00 AM–5:00 PM, Onsite
Position Type: Full-Time
We are seeking a reliable, hands-on Level 1 Help Desk Engineer to provide dedicated onsite IT support for our client in Menlo Park, California.
This position will serve as the primary onsite IT resource for end users, handling day-to-day technical issues, workstation support, hardware problems, user requests, and basic troubleshooting. The ideal candidate enjoys working directly with people, communicates well with non-technical users, and is comfortable physically working with computers, monitors, printers, cabling, conference room equipment, and other office technology.
The engineer will be supported by our experienced East Coast technical team and will escalate issues that cannot be resolved locally to the appropriate remote engineer. We are not looking for someone who needs to know everything—we are looking for someone dependable who can troubleshoot effectively, work well with users, follow established procedures, and recognize when an issue should be escalated.
The onsite engineer will be part of a larger IT support organization and will have access to more senior engineers for escalation and assistance. The goal is to provide end users w
