Customer Success Manager

About Bitfocus

At Bitfocus, our mission is simple but ambitious: help end homelessness. We do that by building and supporting Clarity Human Services, the technology that powers communities across the country in their work to connect people experiencing homelessness with the resources they need.

We're a team that leads with care, innovates with insider knowledge, and believes deeply in the power of community. We take pride in what we build, support one another through hard problems, and embrace smart risks in service of meaningful impact.

If you're someone who wants your work to matter and wants to grow alongside a team that's genuinely committed to getting this right, we'd love to have you.

We know strong candidates don't always look the same on paper. If you're excited about this role and believe you have what it takes, we'd love to hear from you; we're building a team that reflects the communities we serve.

About the role

As Customer Success Manager, you'll lead a team of three Account Managers, owning team performance, customer lifecycle management, and the delivery of exceptional service across our customer base. Central to this role is building deep, strategic relationships with customers; positioning Bitfocus not merely as an