Technical Support Engineer - AMER
BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com.
We are looking for a Technical Support Engineer to join our global team in Bangalore.
Responsibilities:
- Investigate client inquiries and provide “white glove” assistance via phone, email, or chat
- Provide first response to technical issues, solve where possible
- Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathet