Senior HR Operations Specialist

The Senior HR Operations Specialist role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.

This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.

What You’ll Own

1. Employee Lifecycle Management

• Run and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding.
• Ensure all paperwork, letters, and system updates are completed accurately and on time.
• Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.

2. HR Administration & Data Accuracy

• Maintain employee records, contracts, and documents with 100% accuracy.
• Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.
• Conduct regular audits to ensure data integrity and compliance.

3. HR Service Desk & Employee Support

• Run the HR service desk — respond to employee queries and deliver high-quality HR support.
• Prepare letters (employment, confirmation, salary revision, misc. HR l