Posted 2h ago•Milan, Rome
Senior Operations Manager (Milan/Rome)
SeniorOn-site (Milan)Salary undisclosed
Job Description
At Blacklane, we are looking for a Senior Operations Manager to join our team on a full-time, permanent contract, with Milan as the primary location. The role is also open to candidates based in Rome who are able to travel regularly to Milan.
In this role, you will scale operations across your designated European markets and help establish Blacklane as a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster.
YOUR CHALLENGE:
- Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
- Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
- Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
- Make informed operational decis
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