Alert Management Specialist - Bilingual (English/French)

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution.

Key Responsibilities

• Monitor customer personnel safety through real-time alert systems.
• Efficiently manage emergency alerts following established escalation protocols with professionalism.
• Respond to critical situations calmly and confidently while maintaining composure under pressure.
• Provide basic troubleshooting and technical support for triggered alerts.
• Monitor weather and road conditions for lone workers, proactively informing them of potential hazards.
• Deliver exceptional customer service to ensure positive client experiences and satisfaction.
• Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions.

About You

• Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset.