Client Success Manager

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner internally.

Key Responsibilities

• Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion.
• Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter.
• Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth.
• Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results.
• Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messa