Manager, Client Success - Middle East and Africa
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
Reporting to the Vice President, Client Success, the Manager, Client Success plays a key role in driving client goals, product utilization, retention efforts of our clients, and the oversight of our Client Success Managers. This role will lead the day-to-day operations of a Client Success team of 5-8 Client Success Managers and drive the strategic initiatives to support the overall goals of the department and the organization. This role will require daily support not only for clients but also cross-functionally with all internal teams within the organization to ensure continued growth within existing clients and future clients.
Key Responsibilities
- Working in collaboration with the Vice President, Client Success, building leading, and mentoring the Client Success team, by ensuring the team remains objective and results driven.
- Oversee the retention of our customer base with the continuous coaching of our Client Success Managers
- Oversee the renewal of customers’ service contracts through the oversite of renewal quotes and ensure our Client Success team follows through to completion.
- Oversee the application of sales methodol
