Order Management Representative

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Order Management Representative is responsible for processing and managing customer orders accurately and efficiently from entry to delivery. This role ensures a smooth order lifecycle by coordinating with internal departments and providing excellent customer service.

Responsibilities:

• Process high volume of product sales orders accurately according to standards.
• While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
• Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
• Be an example of professionalism and high standards.
• Meet customer care goals and service levels for an exceptional customer experience.
• Identify areas of improvement and work with leaders to develop solutions and implement change.
• Handle shipping disputes and rush orders.
• Escalate customer discrepancies and provide suggestions on areas of improvement.
• Process credit card payments.
• Collaborate with finance regardin