Digital Services & Maturity Senior Specialist

The Digital Services & Maturity Senior Specialist is responsible for managing and optimizing digital

platforms and services to enhance user experience and drive organizational efficiency. This role involves

overseeing the development, deployment, and maintenance of digital solutions while ensuring

alignment with business objectives. The specialist will work closely with cross-functional teams to

identify opportunities for digital transformation, implement innovative tools, and monitor the

performance of digital services. In addition, the specialist will contribute to ensuring that IT operations

and maintenance are aligned with IT standards and the overall strategy of the organization, and assist in

implementing IT projects according to business needs and requirements including all application

requirements.

Requirements

Strategic Role

§ Responsible for reporting, maintaining, and executing digital and AI strategies in alignment with organizational objectives and governance frameworks.

§ Oversees performance tracking, value realization, and ensures sustainable integration of digital and AI initiatives across business units.

Digital Services Management

§ Oversee the design, implementation, and maintenance of digital platforms, tools, and services.

§ Manage and optimize websites, mobile apps, and customer-facing digital touchpoints.

§ Ensure digital service