Senior Business Analyst

What You’ll Do

•      Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements.

•      Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases.

•      Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes.

•      Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps.

•      Own requirements traceability from business objective through to delivered functionality and sign-off.

•      Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving.

•      Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access.

•      Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off.

•      Use AI tooling to accelerate analysis and documentation — with sound judgment on validation