Service Delivery Manager/Project Manager

Role Purpose

Lead Blackstone's mobilisation and managed services delivery for Entity, providing one accountable interface for service performance, team coordination, governance, reporting and escalation. The role manages Blackstone's obligations without replacing Entity's internal Project Manager or approval authority.

Key Responsibilities

• Prepare and maintain the mobilisation, transition and service management plan, including dependencies, risks, milestones and readiness criteria.
• Lead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with Entity's Project Manager and designated stakeholders.
• Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement.
• Ensure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths.
• Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities.
• Maintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates.
• Control scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process.
• Coordinate with Blackstone technical practices and third parties where specialist support is r